Return Policy and Refunds

What is avatar.superherodolls.com Return Policy?

You may return most products purchased. Most items may be returned with 30 days of receiving the item. However we are not the main seller so you must contact and/or make reference to the initial sellers terms for returns individually.

Requirements to get a 100 % refund

More often than not these are the requirements to get a 100 % refund.

  • Items must be in new condition
  • Items need to be returned with all original packaging and accessories
  • Media items (for example, movies, music, video games, and software) must be unopened and still in their plastic wrap
  • Musical instruments, televisions, and electronic devices will need to have a UPC or serial number
  • Shoes and clothing must be unworn

3rd party Seller Returns Policies

While most sellers offer a returns policy comparable to our own, some seller returns policies could vary. Each seller's return guarantee is available on the vendor's website. Shipping and handling charges for returning items shipped by a seller are borne via the buyer.

Items valued at over need to be returned to the seller using a trackable shipping service. If the order is worth 0 or more, insure the shipment for the price of this product and ship your return using a signature shipping service. For items below , we recommend USPS delivery confirmation service.

Note: If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a means of return, you may not be eligible for refund.

Items with FREE Return Shipping

These items usually have a free return shipping method.

  • Baby Items
  • Shoes
  • Clothing
  • Accessories
  • Jewelry
  • Watches (except those bought in Sports & Outdoors)

UPS Pickups

Once you request a UPS pickup, UPS sends a driver to the address together with your shipping label within 1-5 working days. Make certain you've described the defect, damage, or error highlight that in the returned package. Should the original packaging is still available, return an item in this packaging. To help avoid complications with the pickup, remove any used shipping labels that are still on the box.

    Notes:
  • For additional info about UPS pickups, visit UPS.com.
  • The price of return shipping could be deducted from the refund.

Cancel Pickup Request

After the UPS pickup has been requested, it's not possible to cancel that request until following the first pickup attempt has been made. UPS will make up to three pickup attempts. Following the first pickup attempt, it is possible to call UPS at 1-800-PICK-UPS (1-800-742-5877) to cancel future pickup attempts. Be sure you have your tracking number handy.


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